FAQ

FAQ

ORDERING YOUR TENT

  • How far in advance do I need to book my tent rental?

  • How do I book a tent?

  • How much is the confirmation deposit and why is it required?

  • Can I pick-up a tent and install myself?

  • Can I change or cancel items once reserved?

  • How long can I keep the tent for?

  • How and when do I pay?

  • What is your cancellation policy?

  • Will Apex match a competitor’s price?

  • What do I need to do to confirm my order?

TENT & ACCESSORY QUESTIONS

  • What sized tent do I need?

  • Will my tent be clean?

  • What options do I have for tent styles and colors?

  • Do your tent prices include side walls?

  • Do you provide heating?

  • Do you provide tent lights?

  • Does Apex sell tents as well?

DELIVERY & INSTALLATION QUESTIONS

  • Does the rental include installation?

  • How long will the installation take?

  • Do I need to be on-site when the tent is installed?

  • Do the tents need to be anchored?

  • Can you install a tent on concrete or asphalt?

  • How much space is required to install a tent?

  • My yard is sloped. Can you still set up a tent?

  • Is a permit required to install a tent?

  • Does Apex crew need truck access to install the tents?

Venue Questions

  • What happens if I need delivery outside of normal business hours?

  • What do I need to consider at my venue?

  • Do I have to locate underground services?